Refund policy

Return & Refund Policy

Ausby James 3

At Ausby James 3, we want you to be satisfied with your purchase. Please review the following Return & Refund Policy carefully before placing your order.

Standard, Non-Custom Merchandise

Returns or exchanges for standard, non-custom merchandise may be requested within 7 days of delivery.

To be eligible for a return or exchange, merchandise must be:

  • Unworn

  • Unwashed

  • Undamaged

  • Free from odors

  • Free from stains

  • Free from pet hair

  • In its original condition

  • Returned with original tags attached, when applicable

Items that do not meet these requirements may not be accepted for return or exchange.

Custom & Personalized Orders

Because custom and personalized products are made specifically for each customer, all custom and personalized sales are final.

We cannot accept returns, exchanges, or refunds due to:

  • Change of mind

  • Event cancellation

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Incorrect spelling submitted or approved by the customer

  • Artwork or design details approved by the customer

Customers are responsible for carefully reviewing all information before approving a custom order.

Once a customer's custom order or artwork has been uploaded and processed, the $25.00 upload fee is non-refundable.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from the approved design, please contact Ausby James 3 within 7 days of delivery.

Please provide:

  • Your name

  • Order number

  • A description of the issue

  • Clear photographs of the item

  • Clear photographs of the packaging, when applicable

If Ausby James 3 determines that the error was caused by us, we will provide an appropriate replacement or refund at no additional cost to the customer.

Sizing & Design Approval

Customers are responsible for reviewing the applicable size chart and confirming all order details before approval.

This includes:

  • Sizes

  • Colors

  • Quantities

  • Names

  • Spelling

  • Dates

  • Numbers

  • Artwork

  • Design placement

  • Design size

  • Other customization details

Once a custom design or order has been approved, Ausby James 3 is not responsible for errors that were submitted or approved by the customer.

Please note that minor color differences may occur between colors displayed on a digital screen and the finished printed product. Screen settings, garment materials, printing methods, and other production factors may affect the final appearance of colors.

Return Shipping

Customers are responsible for return shipping costs on eligible standard merchandise unless the item was damaged, defective, misprinted, or incorrect because of an error made by Ausby James 3.

Original shipping charges are non-refundable unless Ausby James 3 made the error.

Eligible returned orders are subject to a $10.00 restocking fee, unless the return is the result of an error made by Ausby James 3.

Returns must be approved before merchandise is returned.

Refunds

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Return inspections are processed every Friday.

After a refund has been approved and processed, please allow approximately 5–10 business days for the refund to appear in your account. Actual posting times may vary depending on your bank, card issuer, or financial institution.

The $10.00 restocking fee and any applicable non-refundable shipping or service charges will be deducted from the refund amount when applicable.

Final-Sale Items

The following items are considered final sale and are not eligible for return, exchange, or refund:

  • Custom products

  • Personalized products

  • Clearance items

  • Worn merchandise

  • Washed merchandise

  • Altered merchandise

  • Merchandise returned outside of the stated return period

  • Custom orders that have already been approved and produced

  • The $25.00 custom-order upload fee after the customer's order has been uploaded

  • 1. If they order 3x or 4x there will be a $10.00 fee, because they are not stocked.
    2. All orders must be in by Thursday 11:59 pm to be processed and shipped by Monday.

Help Request / Return Assistance

If you have questions about a return, exchange, damaged item, or custom order, please contact:

Contact: Mr. Gilbert
Phone: 409-828-8544
Text Messages Accepted
Email: sales@ausbyjames3.com

Date of Delivery: __________________________

Please have your order number and purchase information available when contacting us.

Customer Acknowledgment

By placing an order with Ausby James 3, the customer confirms that they have reviewed, understood, and accepted this Return & Refund Policy.

For custom and personalized orders, the customer's approval of the artwork, design, size, color, spelling, quantities, placement, and other customization details serves as authorization for Ausby James 3 to proceed with production.