Shipping policy

Ausby James Shipping Policy

Effective Date: August 20, 2026

Thank you for shopping with Ausby James. This Shipping Policy explains how we process, prepare, and ship orders placed through our online store.

Order Processing

Orders are processed after payment has been successfully received and verified.

Most standard apparel orders are prepared for shipment within approximately 2–5 business days. Processing times may be longer during holidays, promotional periods, high-volume sales, or when an item is temporarily backordered.

Custom, made-to-order, or specialty products may require additional processing time. Any extended turnaround time will be communicated on the applicable product page or directly to the customer.

Business days do not include weekends or major holidays.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

Order weight
Package size
Shipping destination
Selected shipping method
Available carrier rates

Any free-shipping promotions, discounted shipping offers, or shipping thresholds will be displayed on the website when applicable.

Estimated Delivery Times

Estimated transit time begins after the order has been processed and transferred to the shipping carrier.

Delivery times vary depending on the shipping method, carrier, destination, weather conditions, and other circumstances outside of our control.

Estimated delivery dates provided during checkout are estimates only and are not guaranteed unless specifically stated by the shipping carrier.

Tracking Information

When tracking information is available, customers will receive a shipping confirmation using the email address provided at checkout.

Please allow time for the carrier's tracking system to update after the shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your:

Street address
Apartment or suite number
City
State
ZIP code
Contact information

If you discover an error in your shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

Ausby James is not responsible for additional shipping charges, delays, or losses resulting from an incorrect or incomplete address submitted by the customer.

Returned Packages

If a shipment is returned to Ausby James because of an incorrect address, insufficient address, refusal, or failure to retrieve the package, the customer may be responsible for additional shipping costs required to resend the order.

We will contact the customer when a returned package is received whenever sufficient contact information is available.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's network and operating conditions.

If tracking shows that a package is delayed, we recommend allowing the carrier additional time to complete delivery.

If you believe your shipment has been lost, please contact us so we can review the available tracking information and determine the appropriate next steps.

Carrier investigations and claims may require additional processing time.

Packages Marked Delivered

If tracking information shows that your order was delivered but you cannot locate the package, please:

Check around your delivery location.
Ask household members or neighbors whether they accepted the package.
Verify the delivery address used on the order.
Contact the shipping carrier regarding the delivery scan.
Contact Ausby James if additional assistance is needed.

A carrier's delivery confirmation may be used when evaluating claims involving packages marked as delivered.

Damaged Shipments

If your order arrives damaged as a result of shipping, contact us as soon as possible.

Please retain:

The merchandise
Original shipping packaging
Shipping label
Photos of the damaged package
Photos of the damaged merchandise

This information may be required to assist with a shipping claim.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to request an order change or cancellation, contact us immediately. We cannot guarantee that an order can be modified or canceled after processing has begun.

Orders that have already shipped cannot be canceled.